PROSVA Privacy Policy

Last updated: October 7, 2026

PROSVA ("PROSVA", "we", "our", or "us") respects your privacy and is committed to protecting the personal information of users of the PROSVA mobile application and related services.

This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use PROSVA.

1. Information We Collect

Account Information

When you create or use a PROSVA account, we may collect information such as your name, email address, phone number, account credentials, and other information you provide to us.

Location Information

PROSVA may collect precise or approximate location information when you use location-based features such as requesting a ride, requesting a delivery, viewing a driver's location, or providing driver services.

Location information is used to support pickup and destination selection, route calculation, driver matching, navigation-related functionality, estimated fares, and active ride or delivery services.

Ride and Delivery Information

We may collect information relating to rides and deliveries, including pickup and destination information, ride or delivery type, estimated distance, estimated duration, fare information, ride status, driver assignment, payment status, and related service information.

Payment Information

PROSVA may process payment-related information when you choose an available payment method. Payments made through third-party payment providers may be processed by those providers according to their own privacy policies.

PROSVA does not intentionally store complete payment card details in its application database when payment processing is handled by a third-party payment provider.

Device and Technical Information

We may receive technical information needed to operate, secure, maintain, and improve the application, such as device information, operating system information, application version, diagnostic information, and technical identifiers.

2. How We Use Information

We may use collected information to:

• Create and manage user accounts.
• Provide rides and delivery services.
• Match riders or delivery requests with suitable drivers.
• Calculate routes, estimated travel times, and fares.
• Process and verify payments.
• Communicate with users about rides, deliveries, payments, and account activity.
• Provide customer support.
• Detect, investigate, and prevent fraud, abuse, and unauthorized activity.
• Maintain and improve the security, reliability, and performance of PROSVA.
• Analyze service performance and improve our products and services.
• Comply with applicable legal and regulatory requirements.

3. Location Permissions

PROSVA may request access to your device location when location information is necessary to provide ride, delivery, driver-matching, routing, or related services.

You can manage location permissions through your device settings. Restricting location access may prevent certain PROSVA features from working correctly.

4. Third-Party Service Providers

PROSVA may use trusted third-party service providers to operate and improve the application. These providers may process information on our behalf according to their applicable terms and privacy policies.

These services may include:

• Firebase and Google services for authentication, databases, application infrastructure, and related services.
• Google Maps Platform services for maps, places, routes, distance, and travel-time functionality.
• Paystack for payment processing and payment verification where Paystack is selected.

Third-party providers may process information in accordance with their own privacy policies and applicable data protection requirements.

5. Information Sharing

We may share information when reasonably necessary to provide PROSVA services, including with drivers or riders involved in a requested ride or delivery. For example, information necessary to complete a ride or delivery may be made available to the relevant parties.

We may also share information with service providers that help us operate the application, process payments, provide infrastructure, prevent fraud, provide customer support, or comply with legal obligations.

We do not sell personal information to third parties.

6. Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When information is no longer required for these purposes, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

8. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including rights to request access, correction, deletion, restriction, or other applicable privacy rights.

You may also manage certain device permissions, including location access, through your device settings.

9. Children's Privacy

PROSVA is not intended for children under the minimum age required by applicable law to independently use such services. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to PROSVA without appropriate authorization, please contact us so that we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.

When we make changes, we will update the "Last updated" date shown at the beginning of this policy. Continued use of PROSVA after an updated policy becomes effective means you acknowledge the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the privacy practices of PROSVA, please contact PROSVA through the contact information provided in our Google Play listing or within the PROSVA application.